At ONOÅ Swimwear, we want your shopping experience to be as smooth and satisfying as possible. Please read our Shipping & Returns Policy carefully before placing your order.
SHIPPING INFORMATION
1. Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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Once your order is processed, you will receive a shipping confirmation email with tracking information.
2. Shipping Options & Delivery Times
We offer domestic and international shipping. Estimated delivery times vary by location:
| Location | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Europe | 4–8 business days |
| Australia | 7–12 business days |
| Israel (Local) | 2–5 business days |
| Other countries | 7–14 business days |
Please note: Delivery times are estimates only and may vary due to customs delays, courier issues, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
4. Customs & Import Taxes
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
RETURN & EXCHANGE POLICY
1. Return Eligibility
We accept returns and exchanges within 14 days of receiving your order, provided:
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Items are unused, unworn, unwashed, and in their original packaging
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Hygiene liners and tags are still attached
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Swimwear has been tried on over underwear only
2. Items Not Eligible for Return
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Items marked as final sale
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Worn or washed swimwear
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Products returned without original tags or packaging
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Gift cards
3. How to Initiate a Return To start a return or exchange, please email us at support@onoaswimwear.com with your order number and reason for the return. We will provide return instructions.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service.
5. Refunds
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Refunds are processed to the original payment method within 5–10 business days after we receive and inspect your return.
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Shipping costs are non-refundable.
ORDER ISSUES
If you received the wrong item or a damaged product, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
QUESTIONS?
We’re here to help. For any shipping, returns, or order-related questions, please contact us at:
ONOÅ Swimwear
Email: support@onoaswimwear.com
Website: http://onoaswimwear.com